Horowitz, L. R., Flanagan, P. A., & Helman, D. L. (2005). The Viability of Live Online Reference: An Assessment. portal: Libraries and the Academy, 5(2), 239-258. Abstract: The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!-Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. Actually I’ve known 2 of.. Read More