Books

Pomerantz, J. & Griffey, J. (forthcoming 2025). Standards. Cambridge, MA: MIT Press.

Pomerantz, J. (2015). Metadata. Cambridge, MA: MIT Press.

Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.

Refereed Journal Articles

Pomerantz, J. (2018). Orphan MOOCs and the Digital Dark Ages. Hybrid Pedagogy.

Pomerantz, J. (2017). The Career Trajectories and Skills of Higher Education IT Workforce Leadership. European Journal of Higher Education IT, 2017(1).

Oh, S., Yang, S., Pomerantz, J. P., Wildemuth, B. M., & Fox, E. A. (2016). Results of a Digital Library Curriculum Field Test. International Journal on Digital Libraries, 17(4), 273–286.

Pomerantz, J., & Peek, R. (2016). Fifty Shades of Open. First Monday, 21(5).

Greene, J., Oswald, C., & Pomerantz, J. (2015). Predictors of Retention and Achievement in a Massive Open Online Course. American Educational Research Journal, 52(5), 925-955.

Pomerantz, J., Hank, C., & Sugimoto, C. R. (2015). The State of Social Media Policies in Higher Education. PLOS ONE, 10(5). (Data and instruments on deposit in TRACE, the University of Tennessee repository.)

Sugimoto, C. R., Hank, C., Bowman, T., & Pomerantz, J. (2015). Friend or faculty: Social networking sites, dual relationships, and context collapse in higher education. First Monday, 20(3).

Hank, C., Sugimoto, C. R., Tsou, A., & Pomerantz, J. (2014). Faculty and student interactions via Facebook: Policies, preferences, and practices. it – Information Technology, 56(5), 216-223.

Pomerantz, J., & Harvey, D. (unpublished). Preparing Students to Serve as Liaison Librarians.

Pomerantz, J. (2011). Identifying Reusable Resources in Digital Reference Responses. Reference & User Services Quarterly, 50(4), 366-378.

Pomerantz, J., Abbas, J., & Mostafa, J. (2009). Teaching Digital Library Concepts Using Digital Library Applications. International Journal on Digital Libraries, 10(1), 1-13.

Eakin, L., & Pomerantz, J. (2009). Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services. portal: Libraries and the Academy, 9(1), 133-164. (preprint)

Pomerantz, J. (2008). Digital (Library Services) and (Digital Library) Services. Journal of Digital Information, 9(2).

Pomerantz, J., Mon, L., & McClure, C. R. (2008). Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions. portal: Libraries and the Academy, 8(1), 15-30. (preprint)

Pomerantz, J., & Marchionini, G. (2007). The Digital Library as Place. Journal of Documentation, 63(4), 505-533. (preprint) (2008 Emerald Literati Network Outstanding Paper Award Winner)

Pomerantz, J. (2006). Collaboration as the Norm in Reference Work. Reference & User Services Quarterly, 46(1), 45-55. (preprint)

Pomerantz, J., & Luo, L. (2006). Motivations and Uses: Evaluating Virtual Reference Service from the Users’ Perspective. Library & Information Science Research, 28(3), 350-373. (preprint)

Pomerantz, J. (2006). Google Scholar and 100 Percent Availability of Information. Information Technology and Libraries, 25(2), 52-56.

Pomerantz, J., & Stutzman, F. (2006). Collaborative Reference Work in the Blogosphere. Reference Services Review, 34(2), 200-212. (preprint)

Pomerantz, J., Luo, L., & McClure, C. R. (2006). Peer Review of Chat Reference Transcripts: Approaches and Strategies. Library & Information Science Research, 28(1), 24-48. (preprint)

Pomerantz, J. (2005). A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302. (preprint)

Pomerantz, J. (2005). A Linguistic Analysis of Question Taxonomies. Journal of the American Society for Information Science and Technology. 56(7), 715-728. (preprint)

Lavender, K., Nicholson, S., & Pomerantz, J. (2005). Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections. Journal of Academic Librarianship, 31(2), 106-118. (preprint)

Pomerantz, J. (2004). Factors Influencing Digital Reference Triage: A Think-Aloud Study. The Library Quarterly, 74(3), 235-264. (preprint)

Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services. Information Processing & Management, 40(2), 347-363. (preprint)

Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). Digital Reference Triage: Factors Influencing Question Routing and Assignment. The Library Quarterly, 73(2), 103-120. (preprint)

Peek, R., Pomerantz, J., & Paling, S. (1998). The Traditional Scholarly Journal Publishers Legitimize the Web. Journal of the American Society for Information Science, 49(11), 983-989.

Reports & White Papers

See the complete list of my publications for EDUCAUSE here.

Pomerantz, Jeffrey. Extending XR across Campus: Year 2 of the EDUCAUSE/HP Campus of the Future Project. ECAR research report. Louisville, CO: EDUCAUSE, March 2020.

Pomerantz, Jeffrey. XR for Teaching and Learning: Year 2 of the EDUCAUSE/HP Campus of the Future Project. ECAR research report. Louisville, CO: EDUCAUSE, October 2019.

Bryan Alexander, Kevin Ashford-Rowe, Noreen Barajas-Murphy, Gregory Dobbin, Jessica Knott, Mark McCormack, Jeffrey Pomerantz, Ryan Seilhamer, and Nicole Weber. EDUCAUSE Horizon Report: 2019 Higher Education Edition. Louisville, CO: EDUCAUSE, 2019.

Samantha Adams Becker, Malcolm Brown, Eden Dahlstrom, Annie Davis, Kristi DePaul, Veronica Diaz, and Jeffrey Pomerantz. NMC Horizon Report: 2018 Higher Education Edition. Louisville, CO: EDUCAUSE, 2018.

Pomerantz, Jeffrey. Learning in Three Dimensions: Report on the EDUCAUSE/HP Campus of the Future Project. ECAR research report. Louisville, CO: EDUCAUSE, August 2018.

Pomerantz, Jeffrey, Malcolm Brown, and D. Christopher Brooks. Foundations for a Next Generation Digital Learning Environment: Faculty, Students, and the LMS. Research report. Louisville, CO: ECAR, January 2018.

Brooks, D. Christopher, and Jeffrey Pomerantz. ECAR Study of Undergraduate Students and Information Technology, 2017. Research report. Louisville, CO: ECAR, October 2017.

Pomerantz, Jeffrey, and D. Christopher Brooks. ECAR Study of Faculty and Information Technology, 2017. Research report. Louisville, CO: ECAR, October 2017.

Pomerantz, Jeffrey. IT Leadership in Higher Education, 2016: The Chief Data Officer. Research report. Louisville, CO: ECAR, August 2017.

Pomerantz, Jeffrey, and Joanna Grama. IT Leadership in Higher Education, 2016: The Chief Information Security Officer. Research report. Louisville, CO: ECAR, June 2017.

Pomerantz, Jeffrey. IT Leadership in Higher Education, 2016: The Enterprise Architect. Research report. Louisville, CO: ECAR, April 2017.

Pomerantz, Jeffrey. IT Leadership in Higher Education, 2016: The Chief Information Officer. Research report. Louisville, CO: ECAR, March 2017.

Wetzel, Karen A., and Jeffrey Pomerantz. Organizational Models for IT Service Delivery and the Evolving IT Organization. Research report. Louisville, CO: ECAR, August 2016.

Pomerantz, Jeffrey, and D. Christopher Brooks. The Higher Education IT Workforce Landscape, 2016. Research report. Louisville, CO: ECAR, April 2016.

Pomerantz, J., & Blouin, B. (2005). Valuing Non-traditional Vehicles of Scholarship. Paper presented at the Convocation on Scholarly Communications in a Digital World. Chapel Hill, NC: University of North Carolina at Chapel Hill.

Pomerantz, J., & Stutzman, F. (2004). Lyceum: A Blogsphere for Library Reference (Technical Report No. TR-2004-02). Chapel Hill, NC: University of North Carolina at Chapel Hill School of Information and Library Science.

Silverstein, J., Pomerantz, J., & Lankes, R. D. (2000). An Online Referral Tool for the Department of Education: Meeting Customer Needs. U.S. Department of Education, Front Line Forum.

Magazine & Edited Journal Articles

Pomerantz, J. (2022, September 7). The Virtual Tools with Real-World Implications. The EvoLLLution.

Pomerantz, J & Rode, R. (2020, June 29). Exploring the Future of Extended Reality in Higher Education. EDUCAUSE Review.

Pomerantz, J. (2018, April 5). C-Level Reporting Lines. EDUCAUSE Review: Data Bytes column.

Pomerantz, J. (2018, March 28). The C-Level 9-to-5. EDUCAUSE Review: Data Bytes column.

Pomerantz, J., & Brooks, D. C. (2017, November 20). And You May Ask Yourself, Well, How Did I Get Here? EDUCAUSE Review.

Pomerantz, J. (2017, October 23). Organizational Routines and the Higher Ed CIO. EDUCAUSE Review.

Brown, M., Pomerantz, J., & Brooks, D. C. (2017, October 23). Educating Faculty about Information Security: Insights and Findings from ECAR’s 2017 Faculty Study. EDUCAUSE Review: Transforming Higher Ed column.

Brooks, D. C., & Pomerantz, J. (2017, October 23). Beyond Passwords and PINs: Students and InfoSec Training. EDUCAUSE Review: Data Bytes column.

Grama, J. L., Pomerantz, J., & Vogel, V. M. (2017, October 23). The Higher Education CISO: A Modest Security Awareness Hero. The Stay Safe Online Blog. National Cyber Security Alliance (NCSA).

Pomerantz, J. (2017, October 9). The Internet Wants You. EDUCAUSE Review: Data Bytes column.

Pomerantz, J. (2017, August 28). Chief Data Officer: The Most Strategically Important Leadership Position in Higher Ed? EDUCAUSE Review: Data Bytes column.

Pomerantz, J. (2017, July 17). CISOs Roll with their Roles. EDUCAUSE Review: Security Matters column.

McIntosh, K., Pomerantz, J., Rodrigues, H., Smith, C., & Woo, M. (2017, June 5). Expanding Your Recruitment Pool through Increasing Diversity, Equity, and Inclusion. EDUCAUSE Review.

Pomerantz, J. (2017, April 24). Enterprise Architects: Masters of Soft Power. EDUCAUSE Review: Enterprise Connections column.

Pomerantz, J. (2017, April 10). Now on the Menu: Data Bytes. EDUCAUSE Review: Data Bytes column.

Pomerantz, J. (2017, March 15). CIOs Do It All. EDUCAUSE Review: The Professional Development Commons column.

Pomerantz, J. (2016, June 13). Retaining the Higher Education IT Workforce. EDUCAUSE Review.

Pomerantz, J. (May 2016). Don’t own your metadata? Prepare to get owned. Wired Magazine.

Kim, D., & Pomerantz, J. (2015, September 22). Smart Libraries Will Power the Transition to Personalized Learning. EdSurge.

Pomerantz, J. (2014, August 11). No Apologies. Inside Higher Ed Views.

Pomerantz, J. (2014, August 4). Taking Advantage of Librarianship’s Hidden Curriculum. UNBOUND.

Pomerantz, J., Wildemuth, B. M., Oh, S., Yang, S., & Fox, E. A. (2009). Evaluation of a Curriculum for Digital Libraries. Bulletin of IEEE Technical Committee on Digital Libraries, 5(1).

Pomerantz, J. (2008). Evaluation of Online Reference Services. Bulletin of the American Society for Information Science and Technology, 34(2), 15-19.

Pomerantz, J., Oh, S., Yang, S., Fox, E. A., & Wildemuth, B. (2006). The Core: Digital Library Education in Library and Information Science Programs. D-Lib Magazine, 12(11).

Pomerantz, J. (2004). Question Taxonomies for Digital Reference. SIGIR Forum, 38(1), 79. ACM DL Author-ize service

Self-published

Pomerantz, J. (2019, April 2). Fear and Loathing in Virtual Reality. Medium.

Pomerantz, J. (2015, May 10). Thanks to the NSA, the legal definition of metadata may change. Medium.

Guest Edited Journal Issues

Pomerantz, J. (Ed). (2011). Digital Library and Digital Curation Education, Part One. Journal of Education for Library and Information Science, 52(1).

Pomerantz, J. (Ed). (2011). Digital Library and Digital Curation Education, Part Two. Journal of Education for Library and Information Science, 52(2).

Refereed Book Chapters and Monographs

Yang, S., Oh, S., Wildemuth, B., Pomerantz, J. P., & Fox, E. A. (2011). Educational Resource Development for Information Retrieval in a Digital Libraries Context. In Efthimiadis, E. N., J. M. Fernández-Luna, J. F. Huete, & A. MacFarlane (Eds.), Teaching and Leaning in Information Retrieval. New York: Springer-Verlag.

Pomerantz, J., Choemprayong, S., & Eakin, L. (2008). The Development and Impact of Digital Library Funding in the United States. In D. A. Nitecki & E. Abels (Eds.), Advances in Librarianship (Vol. 31, pp. 37-92). New York: Academic Press.

Yang, S., Wildemuth, B., Kim, S., Murthy, U., Pomerantz, J. P., Oh, S., et al. (2008). Further Development of a Digital Library Curriculum: Evaluation Approaches and New Tools. In D. H.-L. Goh, T. H. Cao, I. T. Sølvberg & E. Rasmussen (Eds.), Asian Digital Libraries: Looking Back 10 Years and Forging New Frontiers: 10th International Conference on Asian Digital Libraries, ICADL 2007, Hanoi, Vietnam, December 10-13, 2007 Proceedings (Vol. 4822, pp. 434-443). New York Springer-Verlag.

Yang, S., Fox, E. A., Wildemuth, B., Pomerantz, J., & Oh, S. (2006). Interdisciplinary Curriculum Development for Digital Library Education. In S. Sugimoto, et al. (Eds.), Digital Libraries: Achievements, Challenges and Opportunities. 9th International Conference on Asian Digital Libraries, ICADL 2006, Kyoto, Japan, November 27-30, 2006 Proceedings (Vol. 4312, pp. 61-70). New York: Springer-Verlag.

Pomerantz, J. (2004). A Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002. In R. D. Lankes, J. Janes, L. C. Smith & C. M. Finneran (Eds.), The Virtual Reference Experience: Integrating Theory into Practice (pp. 11-41). New York: Neal-Schuman Publishers, Inc.

Pomerantz, J. (2003). Integrating Digital Reference Service into the Digital Library Environment. In R. D. Lankes & S. Nicholson & A. Goodrum (Eds.), The Digital Reference Research Agenda. Chicago: Association of College and Research Libraries.

Pomerantz, J., & Silverstein, J. (2003). Creating a System for Shared Information & Referral: The Importance of Ontology. In R. D. Lankes & C. R. McClure & M. Gross & J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.

Peek, R. P., & Pomerantz, J. P. (1998). Electronic Scholarly Journal Publishing. In M. E. Williams (Ed.), Annual Review of Information Science and Technology (Vol. 33, pp. 321-356). Medford, NJ: Information Today, Inc.

Refereed Conference Papers

Pomerantz, J. (2019, January). Teaching and Learning with Extended Reality Technology. Proceedings of the BOBCATSSS 2019 Conference (pp. 138-146). Osijek, Croatia.

Shah, C., & Pomerantz, J. (2010). Evaluating and predicting answer quality in community QA. Evaluating and Predicting Answer Quality in Community QA. SIGIR ’10 Proceedings of the 33rd International ACM SIGIR Conference on Research and Development in Information Retrieval. New York: Association for Computing Machinery. ACM DL Author-ize service

Yang, S., Levy, J., Miller, K., Pomerantz, J. P., Oh, S., Wildemuth, B. M., et al. (2008, 13-16 June). Developing Educational Modules for Scholars and Migrating the ETD Guide into a Community Wiki. Paper presented at the Proceedings of the 11th International Symposium on Electronic Theses and Dissertations.

Pomerantz, J., Hank, C., McClure, C. R., Andrade, J., & McGilvray, J. (2009). A Meta-Assessment of Statewide Program Evaluations: Matching Evaluation Methods to Program Goals. In S. Hiller, K. Justh, M. Kyrillidou & J. Self (Eds.), Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, August 4-6, 2008 (pp. 273-281). Washington, DC: Association of Research Libraries.

Pomerantz, J., Haas, S. W., & Hecht, E. (2008). Identifying Reusable Resources in Digital Reference Answers. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Columbus, OH: Information Today, Inc.

Yang, S., Levy, J., Miller, K., Pomerantz, J.P., Oh, S., Wildemuth, B.M., Fox, E.A. (2008). Two Approaches to Enhance the Education for ETDs: Developing Educational Modules and Migrating the ETD Guide into a Community Wiki. Paper presented at ETD 2008: The 11th International Symposium on Electronic Theses and Dissertations, Aberdeen Scotland, June 4-7, 2008.

Radford, M. L., Connaway, L. S., Pomerantz, J., Mon, L., & Janes, J. (2008). E-Valuating E-Reference: Transforming Digital Reference through Research and Evaluation. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Columbus, OH: Information Today, Inc.

Pomerantz, J. (2008). Designing, Developing, and Evaluating an Interdisciplinary Digital Library Curriculum. In J. Selthofer, T. Aparac-Jelušić & M. Krtalić (Eds.), LIDA 2008 Libraries in the Digital Age (pp. 143-148). Dubrovnik and Mljet, Croatia: Faculty of Philosophy, University J. J. Strossmayer and Rutgers University.

Yang, S., Wildemuth, B.M., Kim, S., Murthy, U., Pomerantz, J.P., Oh, S., & Fox, E.A. (2007). Further developments of a digital library curriculum: Evaluation approaches and new tools. Asian Digital Libraries: Looking Back 10 Years and Forging New Frontiers, Lecture Notes in Computer Science, 4822, 434-443.

Yang, S., Oh, S., Pomerantz, J., Wildemuth, B., & Fox, E. A. (2007, 13-16 June). Improving Education and Understanding of NDLTD. Paper presented at the Proceedings of the 10th International Symposium on Electronic Theses and Dissertations, Uppsala, Sweden.

Pomerantz, J., Oh, S., Wildemuth, B. M., Yang, S., & Fox, E. A. (2007). Digital Library Education in Computer Science Programs. In R. Larson, E. Rasmussen, S. Sugimoto & E. Toms (Eds.), Proceedings of the 7th ACM/IEEE-CS Joint Conference on Digital Libraries (pp. 177-178). New York: Association for Computing Machinery. ACM DL Author-ize service

Pomerantz, J., Wildemuth, B., Fox, E. A., & Yang, S. (2006). Curriculum Development for Digital Libraries. In Proceedings of the 6th ACM/IEEE-CS Joint Conference on Digital Libraries (pp. 175-184). New York: Association for Computing Machinery. ACM DL Author-ize service

Fox, E. A., Yang, S., Wildemuth, B., & Pomerantz, J. (2006). Digital Library Curriculum Development: Enhancing Education and Comprehension of NDLTD. Paper presented at the Proceedings of the 9th International Symposium on Electronic Theses and Dissertations, Quebec City, Quebec, Canada.

Luo, L., & Pomerantz, J. (2005). Motivations and Uses: An Evaluation of Users’ Use of a Chat Reference Service. In A. Grove (Ed.), Proceedings of the 68th ASIS&T Annual Meeting: Sparking Synergies: Bringing Research and Practice Together (Vol. 42). Medford, NJ: Information Today, Inc.

Pomerantz, J. (2005). The Use of Electronic Resources by Digital Reference Services. In LIDA 2005 Libraries in the Digital Age (pp. 105-115). Dubrovnik and Mljet, Croatia: Faculty of Philosophy, University J. J. Strossmayer and Rutgers University.

Pomerantz, J., & McClure, C. (2004). Evaluation of a Statewide Collaborative Chat-based Reference Service: Approaches and Directions. In Proceedings of the 67th Annual Meeting of the American Society for Information Science and Technology (pp. 102-109). Medford, NJ: Information Today, Inc.

Pomerantz, J., & Lankes, R. D. (2003). Taxonomies for Automated Question Triage in Digital Reference. In C. C. Marshall, G. Henry & L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.

Nilan, M., Pomerantz, J., & Paling, S. (2001). Genres from the Bottom Up: What Has the Web Brought Us? In E. Aversa & C. Manley (Eds.), 64th ASIST Annual Meeting: Information in a Networked World: Harnessing the Flow (Vol. 38, pp. 330-339). Washington D.C.: Information Today, Inc.

Pomerantz, J. (1997). A Few Tips About Purchasing Computer Hardware. In Massachusetts Continuing Legal Education, Inc., Hanging Your Shingle: Becoming a Successful and Ethical Lawyer-Entrepreneur: A Step-by-Step Workshop to Establishing, Marketing and Running a Law Practice (p. 95). Boston: Massachusetts Continuing Legal Education, Inc.

Refereed Conference Posters

Pomerantz, Jeffrey, and D. Christopher Brooks. (2017, November 2). The 2017 ECAR Faculty and Student Technology Surveys. Poster presented at EDUCAUSE Annual Conference 2017.

Pomerantz, Jeffrey. (2017, November 1). The Leaky Pipeline to Higher Education Leadership. Poster presented at EDUCAUSE Annual Conference 2017.

Greene, J., Oswald, C., & Pomerantz, J. (2015, April). Predictors of Retention and Achievement in Massive Open Online Courses: Student Characteristics and Motivation. Poster presented at the 2015 American Educational Research Association Annual Meeting.

Wildemuth, B. M., Pomerantz, J. P., Oh, S., Yang, S., Fox, E. A. (2009, June). The variety of ways in which instructors implement a modular digital library curriculum. JCDL ’09 Proceedings of the 9th ACM/IEEE-CS Joint Conference on Digital Libraries. ACM DL Author-ize service

Oh, S., Wildemuth, B. M., Pomerantz, J. P., Yang, S., Fox, E. A. (2009, November). Using a Wiki as a Platform for Formative Evaluation. Presented at ASIST 2009 Annual Meeting, Vancouver, British Columbia, Canada.

Pomerantz, J., Wildemuth, B.M., Oh, S., Yang, S., & Fox, E.A. (2008, June). Evaluation of a curriculum for digital libraries. Poster presented at the Joint Conference on Digital Libraries, Pittsburgh, June 16-20, 2008. Recipient of 3rd place prize in poster competition.

Pomerantz, J., Haas, S. W., & Hecht, E. (2008, October). Identifying Reusable Resources in Digital Reference Answers. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Medford, NJ: Information Today, Inc.

Pomerantz, J., Wildemuth, B. M., Oh, S., Yang, S., & Fox, E. A. (2008). Evaluation of a Curriculum for Digital Libraries. In Proceedings of the 8th ACM/IEEE-CS Joint Conference on Digital Libraries (p. 462). New York: Association for Computing Machinery. ACM DL Author-ize service

Luo, L., & Pomerantz, J. (2005). Motivations and Uses: An Evaluation of Users’ Use of a Chat Reference Service. In A. Grove (Ed.). In Proceedings of the 68th ASIS&T Annual Meeting: Sparking Synergies: Bringing Research and Practice Together (Vol. 42). Medford, NJ: Information Today, Inc.

Pomerantz, J. (2002). Question Types in Digital Reference: An Evaluation of Question Taxonomies. In E. G. Toms (Ed.). In Proceedings of the 65th ASIST Annual Meeting (Vol. 39, p. 542). Philadelphia, PA: Information Today, Inc.

Pomerantz, J. (2002). Question Types in Digital Reference: An Evaluation of Question Taxonomies. In Proceedings of the Second ACM/IEEE-CS Joint Conference on Digital Libraries (p. 404). New York: Association for Computing Machinery. ACM DL Author-ize service

Pomerantz, J., & Lankes, R. D. (2002). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Proceedings of the Second ACM/IEEE-CS Joint Conference on Digital Libraries (p. 405). New York: Association for Computing Machinery. ACM DL Author-ize service

Infographics

Pomerantz, J., & Roesch, K. (March/April 2016). EDUCAUSE Research Snapshot: Personalized Pathways. EDUCAUSE Review, 51(1).