I’ve been reading about telephone reference recently. Why? Well, before that I was reading about chat reference services that have failed (Coffman & Arret, 2004a, 2004b; Horowitz, Flanagan, & Helman, 2005), to name a few. And these articles inevitably mention telephone reference as an alternative medium for reference that’s coming back into fashion. If you can call reference fashionable, by any meaningful definition of the term. And an idea occurred.. Read More