This one is from October 2005. Someone please explain to me why I’ve been sitting on these posts for this long? I was looking recently at the slides from the presentation Realities of Virtual Reference, by Kathy Dabbour, Doris Helfer, & Lynn Lampert, from the 2004 Internet Librarian conference. Before I start this little rant, let me just say that this is a good presentation. Nothing earth-shatteringly novel perhaps, but.. Read More